6/6/2023 0 Comments Aircall logoTime-based routing: As a subfeature of call routing, it directs customer calls based on availability criteria to help ensure only employees on the clock receive the calls. Queue Callback: Customers hate waiting, so a queue callback feature helps them feel more in control by opting out of a waiting line.Ĭall Routing: This function helps customers find the right representative for their inquiry through custom distribution rules. Here’s a list of each one and a bit about how it helps businesses with growth, productivity, and overall communication.Ĭall Conferencing: Businesses can boost collaboration with call conferences with up to 5 people through their VoIP solution.Ĭoncurrent Calls: Concurrent calls improve business productivity by allowing employees to make or receive a concurrent call. Aircall Review Aircall’s featuresĪircall boasts a lot of features that customers enjoy. They also use a strong back-end connection for each voice carrier, and their Opus codec helps them maintain quality even when the network is in flux. A missed call or poor connection can frustrate your employees and even give a poor impression to your clients.Īircall can boast this incredible quality through consistent work with global voice carriers and local providers. When it comes to calling solutions, reliability is essential. Each manager has a robust dashboard that helps them support customers with solutions in real-time. With dedicated onboarding managers for every new business, Aircall assists every step of the way with port and network setup and headset configuration. Why Aircall?Ĭustomers give positive reviews about Aircall’s customer service and customer experience. The company has experience providing reliable communication services to businesses across many industries, including healthcare, travel, financial, and IT sectors. Recently founded in 2014, Aircall helps businesses connect with callers across 50 countries and integrate seamlessly with countless apps, including – but not limited to – Salesforce. Aircall, is a cloud-based contact center software that offers businesses their very own internal contact center without the cost of an entire operation. Above all else, we understand and acknowledge that we have work to do and much to learn.Your business might need a sophisticated call center setup but doesn’t have the budget to set one up. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We’re working to create a place filled with diverse people who can enrich and learn from one another. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. Whatever your background, wherever you’re from – we want you to join the conversation. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home – everyone has a voice that is valued. □ Competitive salary package & benefits (health coverage, lunch, commute, sports)Īircall is a place where voices are valued.īacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 13,000+ customers (and growing) to make authentic, human connections.Ĭonversation is a cornerstone of our culture. □ 35+ Nationalities: cosmopolite & multi-cultural mindset □ Fast-learning environment, entrepreneurial and strong team spirit □♀️ Our people matter, work-life balance is important at Aircall □ Key moment to join Aircall in term of growth and opportunities We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in. If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!Īircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We’re a global community growing together We value people who are bold, ambitious, collaborative and customer-centric. We know that success comes from smart work and deserves to be recognized and rewarded
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